Shipping, Returns & Exchanges
Wigs & Hair ToppersHair Product Returns Shipping
WIGs & hair Extensions
RETURNS
Custom Wigs- Are non-refundable. Once your unit is purchased and paid for returns or exchanges will not be permitted.
Returns will be accepted within 7 days from the delivery date provided that the goods are not altered.
Returned items may not be altered in any way. For wigs that includes:
• NO cutting of the lace front
• Inclusion of ALL original tags
• Returned in its original, unused, perfect and sellable condition
• Returned in its original packaging and Chicbythelayers Wig Box
Chicbythelayers shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Chicbythelayers provides a complimentary pre-paid mailing label in your package to attach to the outside of your return package. We recommend using the pre-paid label which provides tracking and insurance for your package.
Chicbythelayers will not assume responsibility for reimbursement in the event the package is lost, stolen, damaged or mishandled
1) Prior to acceptance by shipping carrier when using the pre-paid label provided by Chicbythelayers or
2) in the event that the pre-paid label provided by Chicbythelayers is not used for the return shipment.
If you cannot find the pre-paid mailing label, please call 203.951.1413 or email Chicbythelayers support.team@chicbythelayers.org
If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Chicbythelayers will NOT assume financial responsibility for returned items that are lost, stolen or damage when not shipped with the provided pre-paid mailing label.
If the conditions are met, Chicbythelayers will refund you the full amount of the returned item. Refund may take 5-7 business days from day of receipt.
EXCHANGES
No exchanges on custom wigs or custom bundles.
Exchanges will be accepted within 7 days from the ship date provided that the goods are not altered in any way.
One complimentary exchange/return will be honored per customer. Additional exchanges or returns will incur a 10% restocking fee to cover fees, shipping and handling.
To process an exchange, you must speak with a customer care representative so we may best assist you in selected the best Chicbythelayers piece for exchange. Please call 203.951.1413 or email support.team@chicbythelayers.org for assistance.
PRODUCT RETURNS
30-DAY GUARANTEE
You can try our products risk-free with our 30-day money back guarantee. We stand behind our products and want you to know, if you are not 100% satisfied, we will refund you the purchase price of your order, minus a shipping and handling fee of $5.95. Valid for online orders only. This does not include Customized WIgs. All Customized wigs are non refundable.
Simply return the unused product with proof of purchase to the address below (receipt/online invoice). Only one (1) refund per customer is allowed. Our policy lasts 30 days. After 30 days from purchase, we cannot offer refunds or exchanges.
Please send returns along with invoice proof of purchase to: Chicbythelayers 85 N 3rd street #12
Brooklyn, NY 11249
Please Note: All Sales are FINAL. Any customization on products, are final sales.
If you have questions about your return, please contact me at 203.951.1413 or email support.team@chicbythelayers.org
GENERAL SHIPPING
We offer FREE shipping in the continental US for any online orders over US $200. Orders under US $200 will ship with a flat-rate fee of $12.00.
We offer the following shipping options at check-out:
• Standard Orders Over US $200.00 – FREE (7-10 Days)
• Priority – $20.00 (5 Days)
• 2-Day Insured – Wigs and Hair extensions – $12.00
• International – Flat Rate $120.00
All orders, placed after noon PST will be processed the following business day despite the shipping method. Orders placed on Saturday and Sunday will be processed the following business day – Monday – unless there is an observed national holiday.
SHIPPING FAQs
Does Chicbythelayers ship to P.O. Boxes?
At this time, Chicbythelayers does not ship to P.O. Boxes.
Does Chicbythelayers ship internationally?
Yes, Chicbythelayers does ship our Wigs and Hair Extensions internationally.
Shipping Wigs or Custom wigs?
All custom wigs can take up to 3 weeks for shipping not including the weekends, this includes processing and customized coloring. Customers will receive a contact from our in house stylist via email or text when their unit is completed and ready for pickup or shipping.
Ready to ship wigs and hair extensions can take 5-10 days not including weekends.